q788 Privacy Policy

q788 takes privacy seriously. When you create an account, deposit PKR, place bets on cricket or PSL, play slots, or contact support, you share information with us. This Privacy Policy explains exactly what we collect, what we do with it, how long we keep it, and how we keep it safe.

By registering an account on q788 and using the platform — including the website and the Android app — you acknowledge that you have read and understood this policy. If you have any questions about how your data is handled, the contact details in Section 11 are the right place to start.

This policy applies to all players accessing q788 from Pakistan. It covers the platform's main website, the q788 mobile app, the sports betting and casino products, and all customer support interactions.

q788 collects information in a few different ways — directly from you when you register or contact us, automatically through your use of the platform, and through payment processing when you deposit or withdraw PKR.

Information you provide directly:

• Full name and date of birth (required at registration for age verification).
• Contact details — email address and mobile number.
• Identity documents submitted during account verification (e.g., CNIC copy).
• Payment method details — your JazzCash number, Easypaisa number, Raast ID, bank account details, or card information as applicable.
• Support communications — messages, queries, and attachments sent to q788 support.

Information collected automatically:

• Device information — device type, operating system, browser, and app version.
• IP address and approximate location (country/region level).
• Session data — pages visited, features used, time spent, and navigation path within the platform.
• Betting and gaming activity — bets placed, games played, deposit and withdrawal history, and bonus usage.
• Cookie and tracking data as described in Section 8.

Every piece of data q788 collects has a specific, legitimate purpose. We do not collect information on a speculative basis or store data without a clear reason for having it.

If you have opted in to receive promotional communications from q788, you can opt out at any time through your account settings or by contacting support.

Because all transactions on q788 are conducted in PKR using Pakistani payment methods — JazzCash, Easypaisa, Raast, bank transfer, and cards — we handle financial data with specific care.

For JazzCash and Easypaisa deposits, the payment is authenticated through those platforms' own systems. q788 receives a confirmation of the transaction but does not store your JazzCash or Easypaisa PIN or full wallet credentials. Your authentication happens on the wallet platform's own infrastructure.

For card payments, q788 uses a third-party certified payment gateway to process card transactions. Your card number, CVV, and expiry date are handled by the gateway and are not stored on q788 servers. q788 retains only a masked reference to the card (e.g., last four digits) for record-keeping and to match withdrawals back to the correct source.

Bank account details provided for Raast or IBFT transfers are stored securely and used only for processing transactions to and from your verified account.

q788 does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data is shared only in the specific, limited circumstances described below.

• Payment processors: JazzCash, Easypaisa, Raast, and our card payment gateway receive only the transaction data they need to process your specific payment. They operate under their own privacy and security standards.
• Identity verification services: If q788 uses a third-party service to assist with KYC (Know Your Customer) verification, your submitted identity document and basic details may be shared with that service for verification purposes only.
• Casino game providers: When you play a casino or slot game, the game provider's software runs on q788 but the provider may receive anonymised session data for game analytics and RNG audit purposes. No personally identifiable information beyond a session token is shared.
• Legal and regulatory requirements: If q788 is required to disclose information by applicable law or in response to a valid legal process, we will comply. We will notify you where permitted to do so.
• Fraud prevention: In cases of suspected fraud, multi-accounting, or money laundering, relevant data may be shared with fraud prevention partners or authorities as legally appropriate.

q788 keeps your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your active account and for a period following account closure as required for fraud prevention, dispute resolution, and legal compliance purposes.
• Transaction records: PKR deposit and withdrawal records are retained for an extended period to support financial audit, responsible gaming review, and dispute resolution.
• Betting and gaming history: Retained while your account is active and for a defined period after closure.
• Support communications: Kept for a reasonable period after resolution in case the same issue recurs or is escalated.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we do not contact players who have asked not to be contacted.

When data is no longer required to be retained, it is deleted or anonymised so that it can no longer be linked back to you as an individual.

Protecting the personal and financial data of q788 players is a core platform responsibility. The security measures in place include:

• SSL/TLS encryption: All data transmitted between your device and q788 servers is encrypted using industry-standard SSL/TLS. This covers account login, cashier transactions, and personal data updates.
• Access controls: Internal access to player data is restricted to staff who need it to perform their role. Access is logged and reviewed.
• Payment gateway isolation: Card payment data is handled by a certified third-party gateway and never touches q788's own servers directly.
• Account security features: Password-protected accounts, session timeouts, and verification requirements for sensitive changes (email updates, withdrawal account changes).
• Fraud monitoring: Automated systems monitor for unusual transaction patterns, login anomalies, and account activity inconsistent with your normal behaviour.

No security system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, q788 will notify affected players as quickly as reasonably practicable and take appropriate remedial action.

q788 uses cookies and similar tracking technologies on the website and within the app to make the platform work properly and to understand how it is being used.

• Essential cookies: Required for the platform to function — session management, login state, and cashier operations. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and display options across sessions.
• Analytics cookies: Collect anonymised data about how pages are used, which features are popular, and where users encounter problems. This data is used to improve the platform.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised account access attempts.

q788 does not use third-party advertising cookies or share cookie data with ad networks for targeting purposes.

You can control cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of the q788 platform from functioning correctly.

q788 is strictly for adults aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18. If we discover that an account has been created by a person under 18, the account will be closed immediately and any data associated with it deleted in line with our retention policy.

If you are a parent or guardian and believe a minor has created a q788 account or provided personal data to the platform, please contact support immediately. We will take prompt action to close the account and remove the data.

We encourage parents and guardians to use device-level parental controls and content filtering tools to prevent underage access to online gaming platforms.

As a q788 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact q788 support with your account details and a description of your request.

If you have any question, concern, or request related to this Privacy Policy or the handling of your personal data on q788, please contact the support team through your account's support section or via the contact details below.

When contacting us about a privacy matter, please include your registered account email address and a clear description of your request. This helps us locate your account and respond correctly.

We aim to respond to all privacy-related requests within a reasonable timeframe. For account closure requests related to responsible gaming, responses are handled with priority.

q788 may update this Privacy Policy from time to time. When changes are made, the effective date shown at the top of this page will be updated. For significant changes — such as new categories of data collection or material changes to how data is shared — we will make reasonable efforts to notify active account holders through the platform.

Continued use of q788 after an update to this Privacy Policy constitutes your acknowledgment of the revised version. If you disagree with any update, you should stop using the platform and contact support regarding your account.