q788 Frequently Asked Questions for Pakistan Players

Visit the Login page and enter your registered email address or Pakistani mobile number, along with your password. If you've forgotten your password, use the reset option on the login page — a code is sent to your email or mobile within a minute. Your PKR balance, bet history, and VIP progress are all intact whenever you come back.

No. q788 allows one account per player. Duplicate accounts are against the Terms and Conditions and may result in both accounts being reviewed or restricted. If you have a login issue with an existing account, use the password reset option or contact support — don't create a second account to work around it.

You must be 18 years of age or older to register and use q788. Age verification is part of the account setup process. Accounts confirmed to belong to under-18 players are closed immediately with no exceptions.

Log in and go to your account settings. From there you can update your email address, mobile number, and password. Keep your contact details current — your registered mobile and email are used for security verifications, password resets, and important account notifications.

JazzCash and Easypaisa wallet transfers typically credit within a few minutes. Raast and IBFT bank transfers are usually processed within the same business day, though timing can vary depending on your bank. Card deposits are normally near-instant. If a deposit hasn't appeared after the expected timeframe, contact support with your transaction reference number.

q788 does not charge fees on the platform side for deposits. Your bank or mobile wallet provider may apply their own transaction fees depending on the method you use — this is outside q788's control. Check with your bank or wallet app if you're unsure about their charges for outgoing transfers.

Yes. JazzCash and Easypaisa are convenient but not the only options. You can deposit via Raast, a standard bank transfer from any Pakistani bank, or by card. All methods credit your balance in PKR. Select the method that works for you in the q788 cashier after logging in.

Standard withdrawal processing on q788 typically takes one to three business days depending on the method and any verification requirements. VIP players at higher tiers — Gold, Platinum, and Diamond — receive prioritised withdrawal processing as part of their tier benefits. If a withdrawal is taking longer than expected, contact support with your request reference number.

Identity verification (KYC) may be required before processing a withdrawal, particularly for larger amounts. This is a standard security procedure. q788 may request a copy of a valid ID document such as a CNIC and proof of the payment method you're withdrawing to. Submitting clear documents as promptly as possible speeds up the process. Accounts that can't complete verification may have withdrawals held until identity is confirmed.

In most cases, q788 requires withdrawals to be processed back to the same method used to deposit — this is a standard anti-fraud and anti-money-laundering practice. If you've deposited using multiple methods, the withdrawal routing follows the deposit split. If you need to withdraw to a different method for a specific reason, contact support to discuss the situation.

Yes. Football markets cover the major European leagues — English Premier League, Champions League, Serie A, Bundesliga and others. Esports betting covers popular competitive titles. Other sports are also available in the sportsbook. Cricket and PSL have the most market depth on q788 because that's what Pakistan players primarily look for.

Once a cricket match or other supported fixture goes live, in-play markets open inside your account with real-time odds. For cricket, this includes delivery-by-delivery options, current over totals, next wicket, runs off next X deliveries, and match outcome odds that shift with the game. Odds update in real time and bets are accepted at the price shown when you confirm. Your PKR account balance is updated immediately after each bet is placed.

Winning bets are settled and credited to your PKR balance automatically once the result of the market is confirmed. For cricket, this is typically once the relevant match, over, or delivery result is official. Settlement timelines can vary for events where the result is disputed or requires review. Settled bets are visible in your account history immediately after settlement.

Yes. Live casino tables on q788 operate 24 hours a day, seven days a week. Whether you're playing during the afternoon, late at night after a cricket match, or early morning, there are live baccarat and roulette tables open. Table capacity and availability vary slightly by time of day, but you'll always find an open seat.

Yes. Both the q788 website (via mobile browser) and the Android app give full access to the casino lobby, live tables, and slot games. The live casino stream is optimised for mobile. Download the app from the Download page for the best mobile casino experience. Slot games and live tables load directly in the app without any additional downloads required.

A wagering requirement (also called a playthrough requirement) means you need to place real-money bets totalling a specified multiple of the bonus amount before the bonus converts to withdrawable cash. For example, a 10x wagering requirement on a PKR 1,000 bonus means placing PKR 10,000 in qualifying bets before withdrawal. The bonus section of your account shows your current wagering progress in real time.

After logging in, your account dashboard shows any active bonuses and the current wagering progress for each. You can see the bonus balance, how much wagering has been completed, how much remains, and the bonus expiry date. If you have no active bonus showing, either no bonus is currently applied to your account or a previous bonus has expired.

Yes. Each bonus on q788 has a validity period within which the wagering requirement must be completed. The expiry date is shown in the bonus section of your account. Bonus funds and any associated winnings that haven't been fully wagered by the expiry date are forfeited. Real-money balance has no expiry.

Silver and above receive weekly cashback on net losses — the percentage increases at each tier. Gold, Platinum, and Diamond players receive prioritised withdrawal processing, meaning requests are handled faster than standard turnaround. Platinum and Diamond tiers include dedicated account support. Diamond members receive monthly personalised packages. Full tier benefit details are in the VIP page.

VIP tier maintenance on q788 is based on ongoing wagering activity. Tiers are reviewed periodically — players who remain active maintain or advance their tier, while extended periods of inactivity may result in a tier reduction. The specific maintenance thresholds for each tier are detailed in the VIP section of the platform. Tier progress is visible in your account dashboard at all times.

Yes. The q788 Android app gives full access to all platform features: sports betting including PSL live markets, the full casino and slots lobby, the PKR cashier for deposits and withdrawals, your VIP dashboard, active bonuses, account settings including responsible gaming tools, and live support. Your account syncs between the website and app — the PKR balance, bet history, and VIP tier are the same on both.

Currently the dedicated q788 app is available for Android. iPhone and iPad users can access the full q788 platform through the mobile browser on their device — the website is fully mobile-responsive and works on iOS Safari without needing an app. All features including live cricket betting, casino, and the PKR cashier are available through the mobile browser on iOS devices.

Log in and go to your account settings, then find the Responsible Gaming section. Select deposit limit, choose daily, weekly, or monthly, enter the PKR amount, and confirm. A reduction takes effect immediately. This is entirely self-service — you don't need to contact support to set or lower a deposit limit. It's one of the most practical tools for keeping your gaming within a budget you've decided in advance.

Self-exclusion is a full block on your q788 account for a minimum set period. During self-exclusion you cannot log in, deposit, or place bets, and all marketing communications are stopped. The minimum exclusion period cannot be shortened once it's active. Your real-money PKR balance is preserved and can be withdrawn once the exclusion ends. If you need help activating self-exclusion, contact support directly. This tool is for situations where you feel gaming has become difficult to manage on your own.

The minimum age to register and use any feature of q788 is 18 years. This is a hard limit with no exceptions. Age verification is part of the registration and KYC process. If an account is found to belong to a person under 18, it is closed immediately. Parents and guardians sharing devices with younger family members should use device-level parental controls to prevent underage access to the platform.